FAQ
SHOPPING INFORMATION
Exchanges
If you would like to exchange your purchased products/chocolates for a different flavor or product, please contact us within 3 days of receiving your order. We will provide you with an exchange authorization and further instructions. The products must be in their original packaging, unopened, and in the same condition as when you received them.
Refunds
Returns
If you would like to return your products/chocolates, please contact us within 3 days of receiving your order. We will provide you with a return authorization and instructions on how to proceed. To be eligible for a return, the products/chocolates must be in their original packaging, unopened, and in the same condition as when you received them.
We strive to provide you with the highest quality products/chocolates, and if there are any issues with your order, we are here to help. Your satisfaction is our priority, so please don’t hesitate to reach out to us if you have any questions or concerns.
PAYMENT INFORMATION
We offer COD only within Colombo 1–15 because our own delivery riders handle deliveries in this area, allowing us to securely accept payment upon delivery.
For locations outside Colombo 1–15, we use third-party courier services. These couriers do not handle product payments—they only collect their delivery charges. Additionally, we’ve experienced a high volume of fake COD orders outside Colombo, where customers fail to answer courier calls or refuse the package, leading to significant losses for our business.
We offer special discounted pricing to customers who choose to pay with cash or bank transfers, helping us minimize transaction-related expenses and continue offering the best prices.
When you choose to pay via credit or debit card, the discount amount may be adjusted slightly to reflect the additional transaction costs involved. This ensures the long-term sustainability of our pricing model, while still giving you the flexibility to choose your preferred payment method.
All our products are offered at special discounted prices to give the best possible value to our customers. However, when you choose to pay via Payzy installment plans, the discount may be adjusted to account for the extra processing and administrative costs involved in offering this service.
This adjustment helps us continue offering high-quality products and flexible payment options without compromising the value we provide to our customers who choose standard payment methods.